FREQUENTLY ASKED QUESTIONS

Please see below the frequently asked questions about the vaccination village. The questions relate to

Have you another question about vaccination? Read more on www.antwerpen.be/vaccineren.

Volunteers

Would you like to volunteer at one of the vaccination locations? Register now.

Have you questions as a future volunteer? Learn more about how it works.

Your invitation

  • Your vaccination code is valid for 30 days. During these 30 days, you can confirm or reschedule your appointment or refuse the vaccination.
  • Is your code no longer valid? Call the local corona info-line on 03 435 95 55. View the opening hours. They can reactivate your code.
  • Children who turn 5 years old will be invited for their primary vaccination. As a parent, you will receive this invitation by post. Follow the instructions on the invitation.
  • Did you explicitly decline your first invitation to vaccination? Did you miss your second dose of the vaccine? Or have you not had a (further) invitation? Call the local coronavirus information line on +32 3 435 95 55. View the opening hours. An employee will help you further.
  • Are you between the ages of 12 and 17, and received your primary vaccination at least 4 months ago? Then you can get a booster vaccination. You will not receive an invitation, but you can get a vaccine if you make an appointment. Read how to do this.
  • As a 12 to 15-year-old, you will need a permission slip from your parent(s) or guardian in order to be vaccinated. Come along with your parent(s) or guardian to the vaccination centre. If your parent or guardian cannot come along, you may only come with a letter signed by your parent(s) or guardian. What does that letter say
    • surname, forename and date of birth of the young person;
    • surname, forename, telephone number and signature of a parent or guardian;
    • date of signature;
    • an explicit statement ‘I wish to have my child vaccinated against COVID-19 at the vaccination centre’.

Download a sample letter you can use.

Not received an invitation by post?

  • As a parent, check the code to make an appointment for your child online at www.myhealthviewer.be.
  • Please note: As a parent, you can only log in for your child under the age of 18 year. If your child is aged 18 or older, then your child must log in themselves.
  • From Monday 22 August, as a resident aged 18 and older from Antwerp, Borsbeek, Stabroek, Schoten and Wommelgem, you will receive an invitation for an extra booster vaccination against coronavirus, known as the autumn booster.
  • All residents will be invited, from old to young.
  • You will automatically receive an invitation by letter, e-mail or text message when it is your turn

Persons from 12 years of age with a reduced immunity may be less protected after their primary vaccination with 1 or 2 doses.

  • Therefore, in September 2021, they already received an additional dose, which can be considered as part of their primary vaccination.
  • In early 2022, they were eligible for a booster vaccination.
  • In the autumn of 2022, they are also eligible for the autumn booster.

This group includes:

  • people with down syndrome
  • patients with congenital immune disorders
  • patients who receive chronic kidney dialysis
  • patients with inflammatory conditions treated with immune suppressants
  • patients receiving treatment for cancer or who have received it within the last 3 years
  • stem cell and organ transplant patients, including pre-transplant patients
  • HIV patients whose CD4 cell count is less than 200 per mm³ blood

Your appointment

Make an appointment for vaccination

Read how to make an appointment on www.vaccovid.be/afspraak-maken.

  • The code in your invitation is valid for 30 days.
  • Is your code no longer valid? Call the local corona info-line on 03 435 95 55. View the opening hours. They can reactivate your code.

Call the local corona info-line on 03 435 95 55. View the opening hours. An employee will help you further.

  • There must be 3 weeks between your first and second primary vaccinations.
  • There must be 3 months between your second primary vaccination and your first booster.
  • There must be 3 months between the first and second booster vaccinations.

That is not necessary: the appointment for your second primary vaccination is made together with the appointment for your first primary vaccination. The system immediately reserves the date for the second dose of your vaccine.

Did you provide your e-mail address via the phone? If so, you will receive a confirmation by e-mail. This confirmation serves as proof of your appointment.

Call the local corona info-line on 03 435 95 55. View the opening hours. An employee will help you further.

  • Vaccinations are free for everybody. So, do not transfer any money for them, and do not share your bank details.
  • People with bad intentions are sending out fake invites. Please see below some tips for recognising fake invites.
    • You will always receive a personal invite in the post. Be careful when you only receive a text message or email.
    • Only the regional authorities (Flanders, Wallonia and Brussels) send out invites. So, invites from vaccine producers, for instance, are fake.
    • The invite will be addressed to your name.
    • Emails will always be sent from address noreply@doclr.be.
      Reminders from noreply@vaccovid.be
    • More information: https://www.laatjevaccineren.be/wie-waar-en-wanneer/you-invite
  • There are more tips for recognising fake invites on https://safeonweb.be/.
  • Have you received a fake or suspect message? Please forward it to verdacht@safeonweb.be.

Then contact your GP or allergist.

Cancel or change appointment

Have you already made an appointment but now no longer want to get vaccinated? Then cancel your appointment:

  • Open the confirmation e-mail of your appointment.
  • Click the link with which you can cancel your appointment.
  • In the confirmation e-mail, you can also indicate that you do not want to be vaccinated.
  • First cancel your existing appointment:
    • Open the confirmation e-mail of your appointment.
    • Click the link with which you can cancel your appointment.
    • Your existing appointment is now cancelled.
  • You will receive an e-mail with a code for a new appointment. Use this code to make a new appointment.
  • Important: if your first appointment is cancelled, the date for your second appointment is also immediately cancelled.

Are you unable to reschedule your appointment? Call the local corona info-line on 03 435 95 55. View the opening hours. An employee will help you further.

  • First cancel your existing appointment:
    • Open the confirmation e-mail of your appointment.
    • Click the link with which you can cancel your appointment.
    • Your existing appointment is now cancelled.
  • You will receive an e-mail with a code for a new appointment. Use this code to make a new appointment.
  • Important: There must be about 3 weeks between your first and the second dose. Bear this in mind when moving the appointment.

Are you unable to reschedule your appointment? Call the local corona info-line on 03 435 95 55. View the opening hours. An employee will help you further.

  • It is important that you get your booster vaccination 4 months after the second dose of your primary vaccination.
  • Do you want to reschedule your appointment? Call the local info-line corona on 03 435 95 55. View the opening hours. An employee will help you further.
  • Cancel your appointment. If you cannot attend, you must cancel. The confirmation e-mail of your appointment contains a link that you can use to cancel your appointment.
  • After that, make a new appointment.
  • Are you unable to reschedule your appointment? Call the local corona info-line on 03 435 95 55. View the opening hours. An employee will help you further.
  • If you are sick, you should not get vaccinated. Move your appointment.
  • First cancel your existing appointment:
    • Open the confirmation e-mail of your appointment.
    • Click the link with which you can cancel your appointment.
    • Your existing appointment is now cancelled.
  • You will receive an e-mail with a code for a new appointment. Use this code to make a new appointment.
  • Are you unable to reschedule your appointment? Call the local corona info-line on 03 435 95 55. View the opening hours. An employee will help you further.

Forgot appointment

  • Check the date of your appointment in your confirmation e-mail or confirmation text.
  • Did you make your appointment by telephone via the local corona info-line? Then call the local corona info-line again on 03 435 95 55. View the opening hours. They will look up your appointment.
  • Make a new appointment:
  • Or visit us during the opening hours. Please note: there are sometimes waiting times. Thus we recommend making a new appointment.

The vaccination village

  • Register at the vaccination location with another proof of identity such as your driving licence, passport, immigration card or registration certificate (orange card).
  • You may always bring along a friend, family member or interpreter to the vaccination location. This person can accompany you through all the steps of the vaccination.
  • Do you need additional accompaniment? Please report this to the local corona hotline before your appointment on 03 435 95 55. View the opening hours.
  • Staff are also present to help you at the vaccination centre.
  • At the check-in of the vaccination centre, you receive a ticket with the vaccine that you are going to get together with the time that you may leave the vaccination centre.
  • Use this ticket as proof of vaccination for your employer.

Vaccination

  • Your code for vaccination is valid for 30 days. Have you not made an appointment within the 30 days? Then your code expires.
  • Has the code for your vaccination expired, but you still want to make an appointment? Then call the local corona info-line on 03 435 95 55. View the opening hours. An employee will help you further.
  • Let us know that you do not want to be vaccinated:
    • Open your invitation for vaccination.
    • Click the link to indicate that you do not want to be vaccinated.
    • Enter your vaccination code.
    • Register that you no longer want to be contacted.
  • Need help? Call the local corona info-line on 03 435 95 55. View the opening hours. An employee will help you further.
  • Indicating that you do not want to be vaccinated means that someone else can be helped with your vaccine.
  • The vaccination is free of charge.

The European coronavirus certificate

Some countries will require you to show vaccination certificates for each vaccination upon arrival. Request these again if they are older than 1 year, as they are no longer valid. Learn why they are no longer valid.

Requests can be made in 4 ways:

  • digitally via the CoronaSafeBE app on your smartphone
  • online via the website
  • by phone
  • through your health insurance company

Follow the instructions at antwerpen.be or read more on the Flemish government’s website.

Are you going on holiday, but don’t yet have a booster vaccination certificate?

  • Have you planned a long trip or winter stay during vaccination with the autumn booster, but need a booster vaccination certificate?Make an appointment for a booster vaccination by 12 September. To do so, call the local coronavirus information line on +32 3 435 95 55. View the opening hours. You cannot get a vaccine without an appointment.